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Shipping Information and Delivery

SHIPPING INFORMATION & DELIVERY

AUGUST 2016 : PLEASE CLICK HERE FOR A LIST OF RESTRICTED COUNTRIES THAT ARE CURRENTLY UNABLE TO DELIVER TO

UK

£3.95 Tracked (Free Delivery over £30)

All UK deliveries are sent via DPD and if the order is placed placed before 2pm GMT, will be delivered to you within 48 working hours (2 working days). Any orders placed after 2pm will be treated, for the purpose of delivery, as being placed the following day. Using the code provided in your confirmation email, you can track the progress of your order at www.dpd.co.uk

Please note that working days are Monday to Friday (Excluding UK Public Holidays) August 2016: We are currently unable to offer a standard, non-tracked shipping option to Europe. We are continuously working with our freight partners to ensure MUA remains accessible to all so we'll update on any further changes.

EUROPE

£14.95 Tracked

All European orders are sent tracked via UPS and will be delivered to you within 7 days of the date of purchase. Using the code provided in your confirmation email, you can track the progress of your order at www.ups.com

Please note that working days are Monday to Friday (Excluding UK Public Holidays)

August 2016We are currently unable to offer a standard, non-tracked shipping option to Europe. We are continuously working with our freight partners to ensure MUA remains as accessible as possible so we’ll update on any further changes.

REST OF WORLD

£30.00 Tracked

All Rest of world orders are sent tracked via UPS and will be delivered to you within 7 days of the date of purchase. Using the code provided in your confirmation email, you can track the progress of your order at www.ups.com

Please note that working days are Monday to Friday (Excluding UK Public Holidays)

August 2016: We are currently unable to offer a standard, non-tracked shipping option to Rest of World. We are continuously working with our freight partners to ensure MUA remains as accessible as possible so we’ll update on any further changes.

ORDER NOT RECEIVED?

You’ll be able to track your order at every stage using the DPD/UPS links listed above but if you find any problem please contact us here: http://www.muastore.co.uk/index.php/contact/

REFUNDS, RETURNS OR ANY PROBLEMS

Should you have any problem with your order when it arrives with you please contact us via the contact form on http://www.muastore.co.uk/index.php/contact/

This email is only monitored Monday – Friday so please do not worry someone will get back to you (dependent on the number of queries pending).

If you receive an item which is faulty it would be really helpful if you could send us a picture if at all possible.

When you contact us please be sure to advise your name and order number and we will be happy to help.

We are not responsible for import custom charges. If customer refuses to pay them and the parcel is returned to us we won’t offer a refund.

If an item is faulty upon receipt we can either refund you for that item or send you a new one.  If you have received an incorrect or missing an item form your order we can either refund for that item or send another.  The solution will be dependent on your preference.

Please see above details for refunds on ‘lost’ items.

If you are not happy with your purchase, return the item(s) unopened and in their original condition and packaging within 7 days of receipt for a full refund, less the delivery costs.

Return Address : 

Customer Services - Metro Europe Logistics, Logistics House, Sopwith Way, Draytonfields Industrial Estate, Daventry, Northamptonshire, NN11 8PB.

PAYMENT METHODS

All payments, even credit card payments, are processed through PayPal and we accept the following:

• MasterCard, Maestro, Switch, Visa, Visa Delta, Visa Electron and PayPal