Shipping Information and Delivery
Shipping Information, Delivery & Returns
We deliver throughout the United Kingdom, Europe and the Rest of the World.
• STANDARD UK DELIVERY - £2.95
** FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £30
• EUROPEAN DELIVERY - £4.95
• INTERNATIONAL DELIVERY - £7.50
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day
We aim to dispatch all orders within 5 working days of receipt during our working week. Our working week is defined as Monday – Friday (excluding bank and public holidays)
Please note however, that during very busy periods it may not always be possible for us to dispatch Standard UK parcels within this timeframe and that occasionally delays may occur.
Orders to a UK address are then sent via 1st class post through Royal Mail which they advise takes 2 to 5 working days to the UK, however this can sometimes take a little longer if the post office is having a few problems, and they have advised to allow 15 days for UK orders.
For more information on European and international orders please see: http://www.royalmail.com/delivery/delivery-options-international/airmail/details
Items not received?
We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control.
An item is not classified as "Lost" by Royal Mail until it has been missing for:
15 working days in the UK
30 working days for delivery to Europe
35 working days for the rest of the world.
So we will be unable to refund you before we have allowed for this amount of time to pass from the dispatch date. If you still haven't received them after this time period, please contact our customer services team and a refund will be offered. We do advise you refer to the dates above before contacting us.
Refunds, returns or any problems
Should you have any problem with your order when it arrives with you please contact us via email at www.muastore.co.uk/contact with the details.
This email is only monitored Monday – Friday so please do not worry someone will get back to you (dependent on the number of queries pending)
If you receive an item which is faulty it would be really helpful if you could send us a picture if at all possible.
When you contact us please be sure to advise your name and order number and we will be happy to help.
Please see above details for refunds on ‘lost’ items.
If you are not happy with your purchase, return the item(s) unopened and in their original condition and packaging within 7 days of receipt for a full refund, less the delivery costs.
Return Address : FB Beauty Ltd, Media House. 4 Stratford Place 3rd floor, London. W1C 1AT
If a parcel has not been received within the shipping guidelines above - a refund will be offered rather than the order being reshipped out to you.
All payments are processed through PayPal and we accept the following:
• MasterCard, Maestro, Switch, Visa, Visa Delta, Visa Electron, American Express and PayPal