If you are not happy with your purchase, return the item(s) unopened and in their original condition and packaging within 7 days of receipt for a full refund, less the delivery costs.

If the item is faulty or the delivery incorrect, return the item(s) within 7 days and we will refund you fully including the delivery costs. We do not refund or exchange used cosmetics unless faulty.

Please return your product (enclosing a note with details of any faults and/or damage where applicable) in its original condition and packaging, and send to:

Metro Europe Logistics, Logistics House, Sopwith Way, Draytonfields Industrial Estate, Daventry, Northamptonshire, NN11 8PB

The parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them registered post and retain proof of postage, as you will need this to make a claim from the Royal Mail should your package be lost.