Answers to our most commonly asked questions are provided below. If your question is not answered here, to contact us click here.
1. How can I track my order?
You can review the status of your order at any time by logging into the website and viewing your order. Please note orders get shipped out whilst the status is ‘processing’. Your order will be shipped out within 5 working days.
2. How long should I leave it before contacting about a missing order?
Orders are shipped within 5 working days. Please check our out shipping guidelines for more information.
We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control.
An item is not classified as "Lost" by Royal Mail until it has been missing for:
- 15 working days in the UK
- 30 working days for delivery to Europe
- 35 working days for the rest of the world
So please adhere to these before emailing us.
3. How do I know my order has gone through?
If you receive a confirmation email your order has been processed successfully. If not, please go to the My Account section of the website and click on My Orders to check it is there. If it is not there then please check if the amount has been debited from your account.
4. Can I change or cancel an order once it's been processed?
You can review the status of your order at any time by logging into the website and viewing your order. Your order will be shipped out within 5 working days.
Unfortunately not, so please make sure you review it carefully as you go through the checkout process.
Please use the contact form below. Our emails are checked regularly and we'll reply to your query within 48 working hours (please note our customer service department working hours at 9-5.30 Mon-Fri), if not sooner.
Please ensure your order number is quoted on your query so we can look into it.