UK ORDERS UNDER £22
ROYAL MAIL 48 HOURS TRACKED*
UK ORDERS £22 & OVER
ROYAL MAIL 48 HOURS TRACKED*
EU AND INTERNATIONAL ORDERS
WITHIN 7 DAYS
* FOR UK 48 HOURS TRACKED AND SATURDAY DELIVERY THE CUT OFF TIME IS 12PM. *
ALL UK DELIVERIES ARE SENT VIA ROYAL MAIL TRACK AND TRACE AND DELIVERY DETAILS ARE BELOW:-
MONDAY - THURSDAY:
Orders received before 12pm will be delivered within two working days. Any orders placed after 12pm will be treated, for the purpose of delivery, as being placed the following working day*.
Orders placed on Friday before 12pm will be delivered on the following Monday unless a Saturday delivery is selected. Orders placed after 12pm on Friday will be delivered on the following Wednesday.
SATURDAY / SUNDAY:
Orders placed on Saturday and Sunday will be delivered on the following Tuesday.
Using the code provided in your confirmation email, you can track the progress of your order at https://www3.royalmail.com/track-your-item#/
*Working day is deemed as Monday to Friday.
EUROPEAN & WORLDWIDE SHIPPING
Please click here for an updated list of Countries that we now deliver to.
Unfortunately we are now unable to ship to Bulgaria, Denmark, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia & Slovenia. Please contact us via Customer Services for possible alternatives in your territory.
All European orders are sent tracked via Royal Mail and will be delivered to you within 7 days of the date of purchase. Using the code provided in your confirmation email, you can track the progress of your order at https://www3.royalmail.com/track-your-item#/
Please note that working days are Monday to Friday (Excluding UK Public Holidays)
We accept the following payment methods: Mastercard, Maestro, Switch, Visa, Visa Delta, Visa Electron & Paypal.
REFUNDS, RETURNS OR ANY PROBLEMS
Should you have any problem with your order when it arrives with you please contact us via the contact form.
This email is only monitored Monday – Friday so please do not worry someone will get back to you.
If you receive an item which is faulty it would be really helpful if you could send us a picture if at all possible.
When you contact us please be sure to advise your name and order number and we will be happy to help.
We are not responsible for import custom charges. If customer refuses to pay them and the parcel is returned to us we won’t offer a refund.
If an item is faulty upon receipt we can either refund you for that item or send you a new one. If you have received an incorrect or missing an item form your order we can either refund for that item or send another. The solution will be dependent on your preference.
Please see above details for refunds on ‘lost’ items.
If you are not happy with your purchase, return the item(s) unopened and in their original condition and packaging within 7 days of receipt for a full refund, less the delivery costs.
Customer Services, FB Beauty Ltd, Unit A, Midway, Gilchrist Road, Irlam, M44 5AY.