Terms & Conditions

This page tells you the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.muastore.co.uk to you. Please read these Terms carefully before ordering any Products from the Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms. You can print a copy of these Terms by selecting the print option in your browser.  

Use of the Site is governed by our website terms of use and privacy policy. Please take the time to read these, as they include important terms which apply to you, whether or not you order any Products from the Site. 

We only supply products from the Site for domestic and private use. If you are a trader and you would like to purchase Products from us, please contact us using the details below. Our standard terms of sale apply to all trade sales, a copy of which is available here - business terms and conditions.

SagePay Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.with us.

1.1 We are FB Beauty Ltd and the Site is operated by us. We are trading as Makeup Academy from the Site. We are registered in England with number 06981955 and our registered office is Third Floor, 49 Carnaby Street, London, W1F 9PY which is also our main trading address. Our VAT registration number is GB976642082.

1.2 You can contact our Customer Services Team by email at webteam@fbbeauty.co.uk or write to our head office at Third Floor, 49 Carnaby Street, London, W1F 9PY. If you have any questions about our Products or orders you have placed with us.

1.3 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Make Payment Now” button on the “Order Summary” page.  

1.4 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm our acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.

1.5 The Contract will relate only to those Products listed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until such Products have been confirmed in a separate Dispatch Confirmation.

1.6 If we are unable to supply you with a Product that you have already paid for, we will refund you the full amount of the cost of the Product charged as soon as possible. We might be unable to supply you with a product because that Product is not in stock or is no longer available, there is a problem with authorisation of the payment card you have provided, or because we cannot meet your requested delivery date.

1.7 The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

1.8 The packaging of the Products may vary from that shown on images on the Site.

1.9 We will deliver the Products to you in accordance with our only delivery option – Standard Guaranteed Delivery. All UK orders are sent via DPD and International orders are sent via UPS. All our orders are provided with tracking numbers.

1.10 We will deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see delivery information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

1.11 If we fail to delivery any Products to you within 30 days from the Dispatch Confirmation then you may cancel your order straight away if any of the following apply:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

1.12 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 1.11, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

1.13 If you do choose to cancel your order for late delivery under clause 1.11 or clause 1.12, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. You will have to return them unopened and in their original packaging at your own cost to: Customer Services, FB Beauty Ltd, Unit 1 Polar Park, Bath Road, West Drayton, Middlesex, UB7 0EX. After you cancel your order, we will refund the cost of the products paid back to you. Delivery charges are only refunded if the whole order is cancelled.

1.14 We deliver to the countries listed on this page (International Delivery Destinations). However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

1.15 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.  

1.16 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

1.17 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be responsible if you break any such law.

1.18 Once delivered, the Products will become your responsibility and, except in relation to Products that are:

(a) damaged or faulty when delivered;

(b) do not conform to the description given on the Site; or

(c) have been incorrectly delivered, we will not be responsible for their loss, damage or destruction after they have been delivered.

1.19 Ownership of the Products will pass to you when:

(a)We have received full payment of all sums due in respect of the Products (including delivery charges); and

(b)the Products have been delivered to you.

1.20 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.

1.21 The prices quoted on the Site include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our "Shipping, Delivery and Returns" page.

1.22 Prices might change at any time, but changes will not affect your order if we have already sent you a Dispatch Confirmation, unless the rate of VAT changes between the date we send you the Dispatch Notification and the date the Products are delivered to you. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

1.23 Payment can be made by most major credit or debit cards, by completing the relevant details within the “Billing Information” section of the "Check Out" page.

1.24 By using a credit/debit card to pay for your order, you confirm that the payment card being used is yours. All payment card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment we will not accept your order and we will not be responsible to you for any delay or non-delivery of the Products. If your payment card is refused by the card issuer, we are not obliged to inform you of the reason for the refusal. We are not responsible to you if your card issuer or bank charges you as a result of us processing of your payment card in accordance with your order.

1.25 The Site contains a large number of Products and it is always possible that some of the Products listed on the Site may be incorrectly priced. We will rectify pricing errors as soon as possible after we become aware of them. If a Product´s correct price is different from the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you.

1.26 The website may offer 'Web Exclusive Prices' on selected products which will be cheaper than store prices.

1.27 If you are a consumer, you have a legal right to cancel your contract with us from the date we send you the Dispatch Confirmation until 14 days after the day on which you receive your Products. For example, if we provide you with a dispatch confirmation on 2 January and you receive the Products on 10 January you may cancel any time between 2 January and 24 January. You will lose your legal right to cancel your contract with us if you use the Products.

1.28 To cancel a contract between us, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at webteam@fbbeauty.co.uk or write to us at Third Floor, 49 Carnaby Street, London, W1F 9PY. If you email or write to us please include details of your order (an order number and the relevant products) to help us to identify it.

1.29 If, for any reason, you decide to cancel an order after we have dispatched the Products, you must return them to us. You will be responsible for the return postage costs. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our returns procedure. Please note that we are permitted by law to reduce your refund to reflect any reduction in value of the Products, if this has been caused by your handling them in a way that would not be permitted in a shop.  

1.30 After you cancel your order and return the Products, any sum collected by us from your payment card will be refunded in full, excluding the costs of delivery. We will notify you of your refund via e-mail within a reasonable period of time. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless you specifically request otherwise. Refunds for Products purchased as gifts can only be given to a payment card in the name of the person who placed the order.

1.31 We will process the refund due to you as soon as we can and, in any case, not later than:

(a) 14 days after the day we receive back from you the Products; or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the Products to us; or

(c) if we have not sent the Products to you, 14 days after the day on which we are informed about your decision to cancel the contract with us.

1.32 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should notify us by email or write to us in accordance with the returns procedure described at clause 1.28. If you have any questions regarding replacements or returns, please contact us.

1.33 Our policy on cancellations, returns and refunds does not affect your mandatory legal rights.

We deliver throughout the United Kingdom and internationally. See our shipping information for more details.

Any formal legal notices should be sent to us at our Customer Services address set out in the contact us section.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control. These include:

- National or bank holidays- Postal strikes- Severe weather conditions

1.38 If any provision or part provision of these Terms is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms and the remaining provisions shall remain in full force and effect.

1.39 We have the right to revise and amend these Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

1.40 Failure by us to enforce a right does not result in waiver of such right. You may not transfer your rights under these Terms unless we agree.

1.41 You and we agree that English law applies to these Terms and that any dispute between us arising out of or in connection with these Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

These Terms were last updated in January 2017.